One angry customer
Sep. 7th, 2007 10:23 amDear MobiPocket... you are FIRED
You had a security breach, and your forced resets of passwords. You also ended up destroying peoples bookshelves, and when you left us to hunt and search, with no help from you, you insinuate that we are lying, or trying to get something unfairly.
I provided you with the titles, with old email addresses, and you still insist I must have gotten the books elsewhere. I provided a text list of the books I had gotten from FictionWise and eReader. You demand old email addresses. What do I get told? "Nope, you must have gotten them somewhere else".
I have provided screen caps of FictionWise and eReader, the only other ebook sellers besides Mobipocket, where i have gotten ebooks. Even when I rub your noses into the fact I most certainly did not get them elsewhere, you remain silent or accusatory in your behavior.
You have proven your security cannot be trusted. And you have proven that you can't be trusted to deal honorably with customers who have ended up losing their purchased goods due to your inadequate security measures.
This, sirs and or madams, is not to be tolerated.
Any and everyone who has been raked by these thieves, head on over to FictionWise or eReader. Same books, better prices, and their customer service makes Mobipockets' appear as what they really are. Bumbling idiots at best. Liars and thieves at worst.
And to the people who run MobiPocket... things on the net have a habit of becoming very well read and known. Especially when people make public complaints about lousy services rendered.
You had a security breach, and your forced resets of passwords. You also ended up destroying peoples bookshelves, and when you left us to hunt and search, with no help from you, you insinuate that we are lying, or trying to get something unfairly.
I provided you with the titles, with old email addresses, and you still insist I must have gotten the books elsewhere. I provided a text list of the books I had gotten from FictionWise and eReader. You demand old email addresses. What do I get told? "Nope, you must have gotten them somewhere else".
I have provided screen caps of FictionWise and eReader, the only other ebook sellers besides Mobipocket, where i have gotten ebooks. Even when I rub your noses into the fact I most certainly did not get them elsewhere, you remain silent or accusatory in your behavior.
You have proven your security cannot be trusted. And you have proven that you can't be trusted to deal honorably with customers who have ended up losing their purchased goods due to your inadequate security measures.
This, sirs and or madams, is not to be tolerated.
Any and everyone who has been raked by these thieves, head on over to FictionWise or eReader. Same books, better prices, and their customer service makes Mobipockets' appear as what they really are. Bumbling idiots at best. Liars and thieves at worst.
And to the people who run MobiPocket... things on the net have a habit of becoming very well read and known. Especially when people make public complaints about lousy services rendered.
