The Great MobiPocket Fuqup of 2007
Sep. 5th, 2007 11:13 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
anysiaSomehow Mobipocket dot com got hacked. Because of the security breach, they wiped everyones passwords, and had people go through the password reset. Ok, that all worked. What didn't work is the fact their great reset wiped out archived 'bookshelves' of dozens and dozens of people.
I have been trying to puzzle out exactly which ebooks I had thought were safely archived on their server so they will deign to replace/allow me to re-download them. I have managed to figure out two titles I purchased from Mobipocket, and have informed the admins of MobiPocket.
Have I gotten anywhere? Oh hell no. All they have done is stonewall me, insinuated I didn't buy the books from them. So I showed them the list of ebooks I got from Fictionwise, and eReader (formerly known as PeanutPress). Do they say ok, here are the two you can remember?
Again, oh hell no. They ask "what email did you use to buy them." (same one as I have had for the past 7 yrs) but I did give them my old US email address, and the very first email address I had when I moved here. Not talking about a pile of money here, or the latest newest expensive best sellers.
Turns out I am not the only person they are stonewalling.
I have been trying to puzzle out exactly which ebooks I had thought were safely archived on their server so they will deign to replace/allow me to re-download them. I have managed to figure out two titles I purchased from Mobipocket, and have informed the admins of MobiPocket.
Have I gotten anywhere? Oh hell no. All they have done is stonewall me, insinuated I didn't buy the books from them. So I showed them the list of ebooks I got from Fictionwise, and eReader (formerly known as PeanutPress). Do they say ok, here are the two you can remember?
Again, oh hell no. They ask "what email did you use to buy them." (same one as I have had for the past 7 yrs) but I did give them my old US email address, and the very first email address I had when I moved here. Not talking about a pile of money here, or the latest newest expensive best sellers.
Turns out I am not the only person they are stonewalling.
