Since when?
May. 2nd, 2018 11:29 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
anysiaI have been getting an odd message when I send certain emails with Forte Agent. And I scoured the internet for about a week, looking for a solution. Didn't find one, so did what any person would have done.
I submitted a support request.
To say I was shocked at the reply is an understatement.
Hello Sandra,
Sorry, I haven't seen this error message before so I am unable to help you
and unfortunately we no longer provide second level support.
You could try posting your question on the following group:
alt.usenet.offline-reader.forte-agent
Regards,
A** B***
Agent Team
My reply:
Yes, it is unfortunate. And rather shocking, as I have gotten tech support for other issues with Forte Agent. Nor did I ever receive any notice (and you have my email address) regarding this. Rather shoddy on Forte's part.
I don't subscribe to any Usenet services. I've used Forte Agent since v3x or what it 2x, and this is the first time I have heard that you no longer provide tech support for your own software. As someone who used to provide tech support, I find this rather... well, insert any term you want.
I submitted a support request.
To say I was shocked at the reply is an understatement.
Hello Sandra,
Sorry, I haven't seen this error message before so I am unable to help you
and unfortunately we no longer provide second level support.
You could try posting your question on the following group:
alt.usenet.offline-reader.forte-agent
Regards,
A** B***
Agent Team
My reply:
Yes, it is unfortunate. And rather shocking, as I have gotten tech support for other issues with Forte Agent. Nor did I ever receive any notice (and you have my email address) regarding this. Rather shoddy on Forte's part.
I don't subscribe to any Usenet services. I've used Forte Agent since v3x or what it 2x, and this is the first time I have heard that you no longer provide tech support for your own software. As someone who used to provide tech support, I find this rather... well, insert any term you want.
