anysia | Entries tagged with iinet

A few years ago, we switched to the NBN, and when negotiating the switch from Naked ADSL to NBN, I clearly stated that our phone number was to be ported over to the NBN service, that we did NOT want a new phone number. I was assured by the sales person that it would be done.

Well, I guess she didn't know how to do it, left the ADSL up and running with our home phone number. We have been paying for not only ADSL but NBN. Being charged double.

Now, according to our records IINET has overcharged us, over the course of these years, over $2000.

I wonder if they're going to try to find a way to wiggle out of their screw up.

Current 'Tude cranky

But seeing as I always record purchases and upgrades done online with both ScrapBook (archives the entire page as html) and PageSaver (jpg or png screen capture) I have found out just how sneaky you are.

I blogged about how twice in less than a year, it turned out we were paying more for 'grandfathered' broadband plans and getting less. So we upgraded to 75/75 plan. Then they upgraded everyone to 85/85 but didn't mention that the On peak/off peak hours had been changed. We found out and adjusted our scheduling to comply.

Now, we once again found out that there was a BIGGER BETTER plan for same amount and we upgraded again. But I screen captured the webpage describing the different broadband plans.

Here is the one I screen capped on the day we upgraded to the 100/100

Here's a screen cap that I took about 10 minutes ago. Something has been added to the bottom that wasn't there the previous time.

The only silver lining in this, is that the 'capped' speed, because of latency, only slows us down about 30% so we can deal with that. But sneaky shenanigans like this just is not right. Shame on you IINET.

Current 'Tude predatory

It's bad enough that we've been paying for grandfathered plans when we would have been entitled to higher capacity at the same cost or lower cost for the same/similar capacity.

Then you do upgrade us, but change the On Peak/Off Peak hours to 1am to 9am from 2am to 12.pm Ok, we got adjusted to that by keeping downloads from 7am to 9am, and then regular websurfing after that.

Then we find out yet again, we are paying for a grandfathered plan, so we update. Only to find out that the off peak hours have been lopped back even more! Now, they are 2am to 8am. Because of this disparity, we have already used almost half of the allotted bandwidth (WoW updates for two computers, Alan setting up a friends new computer, and streaming video) that most would have been done on off peak hours. So, 50% of all our allotted traffic is during the 6 hours everyone is frigging sleeping!

This change of 'peak' hours depending on your broadband plan makes no sense at all! Or if you are going to change the hours, then you should be doing this.

Total traffic 200 gigs. 6 hrs off peak? Fine, then only 50 gigs of that should be off peak, and 150 peak traffic. This crap of putting half of all monthly traffic on 1/4 of the time is a f**king rip off.

/end rant

Current 'Tude aggravated

The one score for me is I finally get wireless set up and running without any hitches

Universe: Iinet decides to have a meltdown. And only routing to certain sites. Can't check iinet site to see what the problem is, but can check email.

Current 'Tude cranky

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Listening to the Voices in My Head

Voices in the Dark, Musings from the edge.

Entries tagged with iinet

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