Ah, the joys of LiveJournals (non)Support.

[anysia]

A friend of mine, amunaten, wants to finally update his bio. Turns out that his old bio contains a character that the new-ish UTF-8 encoding doesn't recoginise, so he has to convert. Since the UTF doesn't recognise it, it won't convert, and he keeps getting error that his bio contains unrecognisable character, go convert it.

Talk about chasing ones own tail!

So he emails LJ for support. Hears nothing back, emails them again, and they tell him to not submit more than one request and shunt his request to another area.

All he is asked them to do is blank his bio, remove the offending 'character' so he can fill it out properly. Funny, LJ admin has no problem suspending accounts for images of moms breastfeeding their babies, when when it comes to real support, they are mysteriously unhelpful.

Comments

Re: Ahem

[amunaten.livejournal.com]

thanks!

Re: Ahem

[anysia.livejournal.com]

I just hope that maybe the request coming from a few sources will garner a bit more attention, and a quick solution.

Re: Ahem

[myrrhdusa.livejournal.com]

jennifer wrote me back this morning. First of all, it hasn't been weeks since he put in a support request. It's been five days, and his second request, the one that is being handled by the tech staff now was only put in yesterday. She has asked for patience, apparently they are trying to figure it out.

Still, I think there should be more communication than there has been, and I would like to see something happen soon! If the character has made it impossible for even them to access it, then they should offer a refund and some perk for his inconvenience.

Re: Ahem

[amunaten.livejournal.com]

To clarify, I have been trying to find a way around it for weeks, but to no avail. I put in the first request.. yeah five days sounds about right... and frankly I find that unacceptable.

I have worked in service-oriented jobs before, and I am sorry but if you ask me, a five day+ turn-around on a support issue is unacceptable.

Re: Ahem

[anysia.livejournal.com]

I didn't say he put the request in weeks ago. I said he has been working on this problem for weeks. So he did try every available option to fix it. :)

Re: Ahem

[amunaten.livejournal.com]

YAY! My bio is fixeded! (and updated!)

YAY!

[anysia.livejournal.com]

<|<|<| and there was great rejoicing! |>|>|>