My next step would be to write to feedback@livejournal.com, make it clear that you've been going through the support request for however long it has been, supply the request number, and outline exactly what is going on and mention that he has paid for a year of LJ time.
The people in support are volunteers, and can't access his account anyway, so you are going to have to get to a staff member.
Re: One more time
Date: 2006-07-28 06:06 am (UTC)The people in support are volunteers, and can't access his account anyway, so you are going to have to get to a staff member.