Rather glad I kept the old Intuos 5

Even though it has scratches (compliments of Wing 's cat, Ziggy) I kept the old tablet when I replaced it.  A good thing, too, because for some bizarre reason, the new one, after almost a year of using, isn't charging up, nor is it recognized by Windows when plugged in via USB cable.

Yes, I've tried a different cable, port etc etc. No joy.

So, what I'm doing is charging up the old I5, and when the battery on the new one goes flat, swap it out, until I can figure out why the newer one has decided to not play nice.

Called Wacom support

Since I have already done all the troubleshooting (different port, different cable, different computer, and even trying a different tablet) my Intuos Pro 5s' USB charge port needs to be replaced.

Hoping it will be less expensive than getting a new tablet!  Also, found out I can get a new drawing surface for my OLD Intuos 5.  Might be able to fix the damage Ziggy did.