anysia: (Kittypix)
Last year, Trance went into total panic mode when we brought her into for physical and vaccinations. So, to save her the panic, we scheduled to have the vets come out here for her. They said "Well, we can do all the cats' exams at the same time."

They just left. Vaccinations given, exams given, Keito's blood drawn for testing. Trance did panic a bit, but no where near as much as she did at the Vets' office. She settled down and just voiced her complaint.

Ziggy was her usual. Sat there there until done. Healthy moggie.

Loki is a bit overweight, but that is because he keeps sneaking up behind the others and finishing what the left in their dishes, the oinker.

That's one

Jul. 13th, 2016 03:40 pm
anysia: (Kittypix)
Today, renewal of Ziggy's pet insurance policy arrived. Soon now, Keito, Loki and Trance's will arrive. It's worth it.
anysia: (Goddess)
I got an o2 Hurricane canless air system because the cost of canned air, with 3 desktops was very expensive. Especially if you have to do sustained blasts with it. Have to admit after a few months of cleaning keyboards, desktops, my Skyrim dragon statue, it has more than paid for itself.

It's just a bonus that it works great on removing dust motes and cat fur from lens filters and from the front elements. Don't have to brush or use a cloth.

The last few days have been interesting with the purr kids. We have installed 'knife proof/cat proof' screen doors in place of the hollow wooden ones. There have been very umm 'vocal' arguments between Ziggy and Trance with each on one side of the door. The good news is that since Ziggy knows Trance can't just attack her, she doesn't back down... and she can outshout Trance. And afterward, Trance heads to her private sulking corner. :)

Groceries ordered, will arrive tomorrow before noon. Now, I just have to figure out what to cook for dinner tonight. :)
anysia: (Continuum)
I came up with the idea of how to stop Ziggy and Trance (the two very territorial Bengals) from getting into knock down, drag out fights.

Replace wooden doors with security screen doors, so they can see each other, yowl and hiss to their hearts content, but NO INJURIES! It will cost less to have two doors (one on my office, one on Wing 's office) with security screens, than one vet visits to take care of fight injuries.
anysia: (Dark Moon Goddess)
I was contacted by a CatMax representative. She said she was going to refund my credit card $400. Funny thing is I was overcharged $450.07.

Hello ********;

when you called today to get my credit card details, you said I was being refunded $400.

According to P*** C*****, I was overcharge $450.07. I hope there was no miscommunication between he and yourself about the amount to be refunded.



> On 2/06/2015 2:14:25 PM, p*** c***** (***********@catmax.com.au) wrote:
> > Hi Sandra
>
> yes you are correct on this being over charged. the problem is is should
> have just been a call out fee plus materials. but was done as a quote of
> pictures and spread sheet.
>
> so here is what you should have been charged
>
> 3 hours @ $76.00 = $228.00
> clearnet @$21.22
> cable ties@$12.00
> GST @ $26.12
> *TOTAL = $ 261.22*
>
> CHARGED $ 711.29
>
> Sandra, sorry about the mix up I do apologise. you have credit for $450 .
> if it is any conciliation we can send you a new three teer pethouse nomally
> $475.00 plus $75 freight. we would send as exchange no freight charge. no
> more to pay.


According to Australian Consumer Laws, as they admitted to overcharging me, and even by what amount, they are LEGALLY obligated to give me a refund of the full amount of the overcharge.
anysia: (Grrrrr)
CatMax keeps trying to get me to accept goods in place of giving me a refund for being overcharged.

We don't need or have the room for other items. We have cat towers (3), mini towers (2), scratch posts (2), hammocks (2)

What I don't have is the $400+ I was overcharged! I have put something off I wanted to get done because I did the responsible thing and had damaged property repaired. They need to pony up and do the responsible thing and give me my money back.
anysia: (Stick Dancer)
I got a response regarding the repair cost:

Hi Sandra

yes you are correct on this being over charged. the problem is is should
have just been a call out fee plus materials. but was done as a quote of
pictures and spread sheet.

so here is what you should have been charged

3 hours @ $76.00 = $228.00
clearnet @$21.22
cable ties@$12.00
GST @ $26.12
*TOTAL = $ 261.22*

CHARGED $ 711.29

Sandra, sorry about the mix up I do apologise. you have credit for $450 .
if it is any conciliation we can send you a new three teer pethouse nomally
$475.00 plus $75 freight. we would send as exchange no freight charge. no
more to pay


I have replied thus:

Thank you for seeing to this so quickly, it is very much appreciated. And so is the offer of the cat tower, but as we already have three cat towers, there is no room or need for a 4th. As this was charged to my credit card, I would prefer to have it refunded to that credit card. You have my credit card details there, but if you need them again, I will gladly provide them.
anysia: (Fcuk Logic)
CatMax got back to me, sort of, trying to make excuses for their exorbitant charges (remember, I thought the damanged mesh wall was being replaced, and a few holes patched)

> Please see a break down of the total price of the job that you requested
> totaling $ 711.29.
>
> Clearnet
>
> $ 21.22

This is the mesh I presume?

>
> Materials
>
> $ 195.41

What materials?

> Labour
>
> $ 380.00

$190 an hour??!!

>
> Freight
>
> $ 50.00

What freight? There is no freight on original CatMax enclosure.

>
> Gst
>
> $ 64.66

Had I known that we were only going to get holes patched, I would not have agreed to have to pre-pay the full $711. I was expecting full replacement of the damaged wall, not patching. I am looking
at the original order for the Enclosure. There was no freight, and there was a lot of materials, not just one square meter of mesh and a few cable ties. You did not send me the break down of the
charges, leaving me to presume the damaged mesh wall was going to be replaced. All you sent was your estimate, and bank details.

I did not expect to be charged over $700 for one square meter of mesh, a dozen cable ties, and 2 hours of work. I could have done that job myself.

Again, I do not feel that asking for a rebate is unreasonable.


I'm not going to hold my breath.
anysia: (Grrrrr)
Some rats attracted to our neighbors chicken coop invaded our cat enclosure. They chewed through it and it needed to be repaired.

I called Catmax, sent them photos, and was given a quote of $711.29 to repair the damage. Seeing as it cost us $2100 for the original installation, I thought it was fair because I thought they would be replacing the short side that had been rat chewed.

Now, don't me get wrong, the tradesman did a great job, but all he did was patch the holes with, using 1 sq meter of mesh and some small cable zip ties. It was what he was told that was to be done.

3hrs billable for over $700 for patched holes, when the last time the enclosure needed a bigger repair job (pergola being repaired caused a problem, Nigel fixed it) the bill was $200.

$711.29 for 3 billable hours? That is over $200 an hour! For 1 sq meter of mesh? Again, for that price, I expected the wall to be replaced, not just patched!

I have submitted a polite displeasure to CatMax and have said "I don't feel it's unreasonable to ask for a rebate."
anysia: (Kittypix)

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